- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within five working days (following on from the day you send the item back to us, may be longer if you opt for a non-24 hour service / you are outside UK mainland) This allows us time to receive the returned goods, check them in, process your refund and for the money to show up in your account). Very often it is less than 5 working days.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We currently ship to the following countries only (if you are not within one of these countries you may still send a courier to collect the items)
- United States
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram and will include any packaging.